As the first port of call for our leads, you’ll ensure a winning first impression, seeking to establish trust and build rapport with your clients from the very beginning. Responding to incoming leads, you’ll work with your clients to create a high-quality proposal based on your expert knowledge of our product offering and your personal experience. You’ll provide exceptional customer service to every client whether they decide to travel with us or not, working quickly and responsively from the initial enquiry, the booking stage and through to the return from their trip. You’ll work with both direct clients and trade partners delivering our trademark friendly service using exceptional communication skills over the phone, by email, in person and via video, flexing your style to suit the individual. Being highly organised, you’ll ensure all enquiries and client questions are responded to quickly, and make sure any information or documents a client might need at any stage of their interaction with us are received in a timely manner to a high standard. Your capacity to manage competing tasks and ability to prioritise effectively will be crucial in this role. While the reservations process will mostly be handled by our Booking Delivery Team, you will be accountable for the overall client experience and satisfaction.
What you will be doing
Beneficial skills and experience
This is an office-based role, and it is expected that most of your initial induction and onboarding will take place in the office.
In line with our flexible working policy, we’re happy to consider applications for hybrid or remote working, subject to demonstrating task competency.
Some Saturday work will be required on a rota basis, with additional pay and time off in lieu to compensate.
Candidates will need to have the unrestricted right to work permanently in the relevant branch country. For this position, we are unfortunately unable to sponsor visas. Please do NOT apply if you don’t meet this criteria
Benefits of working with us