Odaya Tea & Cafe – Supervisor Position

Location:

1. Sunnybank Plaza, Queensland

2. Robina Town Centre

Company Overview: Odaya Tea & Cafe is a specialty tea shop dedicated to providing high-quality teas, beverages, and light refreshments. We strive to offer our customers a warm and welcoming environment along with exceptional service.

With our business expanding rapidly, we are excited to open a new store at Sunnybank Plaza. We are currently seeking an experienced and passionate Supervisor to join our team.

Position Description:

As the Supervisor at Odaya Tea & Cafe, you will be responsible for overseeing daily operations and assisting the store manager to ensure efficient service and an outstanding customer experience. You will lead and motivate the team, maintain product quality, and ensure that all operations comply with company standards.

Key Responsibilities:

Oversee daily operations of the tea shop, ensuring efficient workflow.
Manage and train staff, motivating team members to achieve peak performance.
Handle customer complaints and inquiries, providing top-tier customer service.
Maintain inventory and liaise with suppliers to ensure timely replenishment of stock.
Ensure the shop’s cleanliness and hygiene meet food safety standards.
Assist the store manager with sales and operational analysis, developing strategies to increase sales.

Position Requirements:

– At least 2 years of experience in the hospitality or café management industry.
– Strong leadership skills with proven team management experience.
– A strong customer service focus with the ability to handle customer issues effectively.
– Excellent communication and problem-solving skills.
– Ability to work efficiently in a fast-paced environment.
– A deep understanding of Japanese tea culture is preferred.

What We Offer:

– Competitive salary and benefits.
– A friendly and supportive work environment.
– Professional training and career development opportunities.
– Opportunities for advancement based on performance.

Additional Requirements:

– Work Schedule: Four weekdays and one Saturday per week.
– Other: Diligence and strong time management skills are essential.
– Visa: Must hold a valid visa that permits long-term work.
– How to Apply: If you are interested in this position and meet the above requirements, please submit your resume and cover letter to [info@odayatea.com.au], with “Supervisor Position – Sunnybank Plaza”  or “Supervisor Position – Robina”as the subject line. We look forward to welcoming you to our team and creating memorable tea experiences for our customers!