Customer Service Representative
Join our team as an Customer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!

What We Offer:

westcobarmetals: Experience our values ​​in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
Team Spirit: Join a close-knit team that values ​​collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
Diversity & Fun: Embrace diversity and inclusivity in a workplace that values ​​individuality and encourages fun, fostering a sense of belonging for all.
We are seeking Customer Service Representatives to support brand with end-to-end service requirements, this could be booking a service.Your focus is to actively listen to customer needs/ concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and if required, escalate cases for assistance.

Note- this is not a high volume inbound call center, the focus is on the customer needs, building brand loyalty.
Your Role:

Proficiently manage incoming and outgoing phone calls
Communicate verbally and in writing with internal and external customers.
Prioritize concern resolution and customer satisfaction.
Prioritize urgent matters while maintaining overall productivity.

Perks and benefits
Competitive Salary + Incentives
Hybrid/Flexible Working Arrangements
Employee Assistance Program
kindly send your resume to michealbraunstein74@gmail.com