仕事内容：
SMS/メール/Lineなどのすべてのコミュニケーションチャンネルでの日常的な専門コンテンツとユーザー体験の作成、実施、最適化を行い、ユーザーの獲得を増やし、ブランドへの顧客ロイヤリティを構築する。また、経営戦略チームと協力して、顧客転換率と定着率を増やす。
APAC CVMチームをサポートし、経営戦略チームと協力して、地域チームと共に、メール、SMS、プッシュ通知、LINE、郵便メールなどを使って顧客価値管理を実行する。
必要なスキル、知識、経験：
• インターネット関連または金融関連の学士号取得者が望ましい
• 日本語（もしくは中国語）とビジネスレベルの英語能力のある方
• インターネット関連企業での1年以上の経験を持つ方（Salesforce/SMS/LINEなどが望ましい）
• 責任感を持って継続的に方法を見つけ、仕事の改善ができる方
• 注意力が高い方
• 優れたコミュニケーション能力のある方
• 仕事の優先順位をつけられ、締め切りを守れる方
ビザ：市民権／永住権／就労ビザ（WH不可）
年収：80K ＋
勤務形態：フルタイム
勤務地：Sydney City Office Or HongKong Office
連絡先：ragny.zhang@creatorunion.com.au
StoneX is a NYSE listed multinational company (NASDAQ: SNEX), specializing in providing access to global markets through our CFD and FX trading platforms such as FOREX.com and City Index, as well as institutional access to 39 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace. We are a Fortune-100 company with over 100-year track record.
Role description: CVM Specialist/CVM Associate
Location: HK office/ Sydney City office
Role Summary
This role is responsible for creating, implementing and optimizing daily executive content and user experience in all communication channel including SMS/Email/Line etc., aiming at increase acquisition, and building loyalty of clients in our brand, The role with coordinate with function teams to increase conversion rate as well as retention rate to reach our traded accounts and business targets.
To support APAC CVM Team lead to coordinate with cross-functional team sand work with allocated regional teams to implement the Customer Value Management tasks, including, but not limited to Email, SMS, Push notifications, LINE, Postal mailers & other channels to our clients. Ultimately to hit the given business targets, by contributing to the client’s acquisition process, to drive client engagement that increases lifetime value and tenure.
Key Responsibilities:
• To support the team lead to implement client lifetime comms to increase conversion rate as well as re-activation rate within all communication channels, and compiling weekly and/or monthly CVM reports detailing the activity and the performance if applicable
• Idea contributions towards CVM related campaigns and/or projects, eg: to propose A/B testing plans to ensure constant learning and evolvement of retention tactics, etc..
• Working closely with cross-functional teams to implement the agreed communication tasks (marketing sends and service sends) and support legal, regulatory and customer service communications (including maintaining an audit trail of contacts and a bounce back process to meet audit and regulatory commitments).
• To support the team lead to compose the required analyses data and produce reports on ad hoc, weekly or monthly basis.
• Working closely with Market Analyst team and/or extended organizations to deliver the agreed content for major platforms(SMS/Email/Line), including but not limit to the promotional message, market analysis, market news, education content or regulation content.
• To support the team lead to collaborate with cross-functional teams (Sales/Relationship manager) to identify journey implementation priorities
• Ad hoc tasks assigned by the manager and/or team lead
Skills, Knowledge & Experience Required:
• Bachelor’s degree in Internet or finance major is preferred
• Fluent English and Japanese on both written and spoken or Fluent English and Chinese on both written and spoken.
• 1+ year experience in internet companies with proven Salesforce/SMS/LINE is preferred • Commitment to continuous improvement and best practice • Excellent attention to detail
• Outstanding communication skill
• Ability to work to tight deadlines, drive projects and to priorities effectively
Please send your resume to ragny.zhang@creatorunion.com.au if you are interested.
