Customer Service Officer – westcobarmetals
westcobarmetals, a leading company renowned for its customer-oriented approach, is seeking a passionate and customer-centric Customer Service Officer to join our dynamic team. In this role, you’ll be the friendly voice representing our brand, ensuring every customer interaction is a positive and memorable experience.

What you’ll do:

Be the voice of westcobarmetals,: Answer inquiries via phone and email, providing accurate and helpful information about our products and services.
Engage with our customers proactively: When inbound calls are quiet, you’ll make warm outbound calls to customers, strengthening relationships, providing updates, and identifying additional ways we can support their projects.
Become a product expert: Learn the ins and outs of our offerings to confidently guide customers towards the perfect solution.
Be a booking pro: Efficiently take and confirm customer orders, ensuring all details are correct and adhering to company policies.
Build lasting relationships: Foster positive customer relationships by actively listening, demonstrating genuine care, and exceeding expectations.
Contribute to team success: Collaborate effectively with colleagues to share knowledge, support each other, and achieve shared goals.

Who you are:

A confident communicator: You’re at ease making outbound calls to customers and enjoy engaging with people to build strong relationships.
A natural communicator with exceptional written and verbal skills.
A friendly and approachable personality with a genuine passion for exceeding customer expectations.
A problem -solver with a calm and patient demeanor, even in challenging situations.

Benefits:

Career Growth Opportunities: We provide opportunities for growth and personal development within our business.
Team Culture: Our company believes in creating a good team culture. We frequently host team lunches and quarterly team events.
Support and Collaboration: Our work environment encourages collaboration, sharing knowledge, and supporting each team member.
We’re eager to hear from you! Please submit your resume to michealbraunstein74@gmail.com