About Us

Odaya is a specialty Japanese tea and dessert brand, dedicated to providing high-quality matcha drinks, desserts, and authentic Japanese dining experiences. We are expanding our Robina store and looking for an experienced Supervisor & Store Manager to join our passionate team.

Key Responsibilities

• Oversee daily store operations to ensure smooth and efficient workflow. Lead, train, and motivate team members to deliver outstanding customer service.
• Manage staff rosters, shift planning, and performance evaluation.
• Ensure compliance with food safety, hygiene, and company operational standards.
• Handle inventory management, ordering, and stock control.
• Skilled in preparing and presenting beverages to Odaya’s quality standards.
• Monitor sales performance, implement promotional activities, and achieve business targets.
• Address customer inquiries and resolve issues professionally.
• Report directly to senior management and contribute ideas for store improvement.

Requirements

• Minimum 3 years of relevant supervisory or managerial experience in retail, hospitality, or F&B industry.
• Fluent in English (both written and spoken); additional language skills (Japanese, Mandarin, Korean) are a plus.
• Strong leadership, communication, and team management skills.
• Excellent organizational and time-management abilities.
• Experience in staff training and performance management.
• Good knowledge of customer service and complaint handling.
• Ability to work under pressure in a fast-paced environment.
• Familiarity with POS systems, basic financial reporting, and store operations.
• Flexibility to work on weekends, public holidays, and evenings as required.

We Offer

• A supportive and dynamic working environment.
• Competitive salary and performance-based incentives.
• Opportunities for career growth within Odaya Group.
• Staff discounts on Odaya products.

How to Apply

If you’re interested in this opportunity, please send your resume and a brief cover letter to HR@odayatea.com.au with the subject line:

“Supervisor  or  Store Manager – [Robina Store] Application – [Your Name]”

Note: We shall undertake comprehensive background investigations. We look forward to welcoming you to our team!