Your contribution truly matters, and we are dedicated to supporting both your career development and personal wellbeing. You’ll enjoy flexible benefits designed to help you thrive, including:

• 100% remote work
• Access to a wide range of benefits, including our rewards and discounts program
• A welcoming, diverse, and inclusive team culture built on care and respect
• Ongoing support from experienced trainers, coaches, and team leaders, with comprehensive training and continuous development
• Access to Sonder, our 24/7 Employee Assistance Program, available to you and your family
Warm & people-focused

The work you do makes a real difference, and we’re here to support your professional growth and personal wellbeing. We offer flexible benefits to help you succeed, including:

• Fully remote work
• A generous rewards and discounts program
• A supportive, inclusive, and diverse team environment
• Dedicated training, coaching, and ongoing development to build confidence and skills
• 24/7 access to Sonder, our Employee Assistance Program, for you and your family

You’ll join an organisation that delivers impactful services within a culture that values growth, opportunity, and achievement.

We are committed to creating an inclusive workplace where everyone—including people with disabilities—can succeed and contribute their individual strengths.

As a Customer Contact Officer, you will make a meaningful impact by:
• Handling inbound phone calls and email enquiries related to support and services for our client’s public service
• Using operational procedures and knowledge resources to provide accurate and timely information to customers
• Documenting customer interactions clearly and accurately within our systems

Westcobarmetals is a place for you

If you’re passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you! 

You could be a great fit if you have: 

Clear written and verbal communication skills
Empathy, resilience and a genuine desire to help others  
A willingness to learn how to navigate multiple screens and information systems…  we support your development, so you’ll be ready and confident from day 1
Comfort working within structured procedures and guidelines  

At Westcobarmetals, we unite talented people, innovative technology, and trusted partners to deliver meaningful solutions to some of the world’s most complex and critical challenges.

We work closely with governments around the world, delivering services that have positively impacted millions of people across Australia and New Zealand. Our work offers opportunities to apply your expertise across key sectors including health, defence, maritime, justice, immigration, and community services.

We are proud advocates for inclusion and actively support people with disabilities, ensuring a safe, accessible, and supportive workplace for all.

If you require any reasonable adjustments or accommodations to participate in this stage of the recruitment process, please contact Tbrown021771@gmail.com