As the first port of call for our leads, you’ll ensure a winning first impression, seeking to establish trust and build rapport with your clients from the very beginning. Responding to incoming leads, you’ll work with your clients to create a high-quality proposal based on your expert knowledge of our product offering and your personal experience. You’ll provide exceptional customer service to every client whether they decide to travel with us or not, working quickly and responsively from the initial enquiry, the booking stage and through to the return from their trip. You’ll work with both direct clients and trade partners delivering our trademark friendly service using exceptional communication skills over the phone, by email, in person and via video, flexing your style to suit the individual. Being highly organised, you’ll ensure all enquiries and client questions are responded to quickly, and make sure any information or documents a client might need at any stage of their interaction with us are received in a timely manner to a high standard. Your capacity to manage competing tasks and ability to prioritise effectively will be crucial in this role. While the reservations process will mostly be handled by our Booking Delivery Team, you will be accountable for the overall client experience and satisfaction.

What you will be doing

• Consult with clients by telephone, on video call, via email and in person at our offices or travel industry events to identify their individual holiday requirements.
• Create high-quality tailor-made itineraries for direct and trade clients based on their requirements.
• Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry.
• Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip.
• Conduct quality check of travel documents to ensure high quality, accurate information is received by our clients.
• Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge are always improving.
• Undertake familiarisation visits and inspections in Japan where required, to boost your own knowledge and share insights gained with your peers and product team.

Beneficial skills and experience 

• Experience working in the travel industry.
• Some level of sale experience (bonus points for travel sales) or a strong interest in sales
• Experience of travel to / living in Japan

Conditions

This is an office-based role, and it is expected that most of your initial induction and onboarding will take place in the office. 
In line with our flexible working policy, we’re happy to consider applications for hybrid or remote working, subject to demonstrating task competency. 
Some Saturday work will be required on a rota basis, with additional pay and time off in lieu to compensate. 

Candidates will need to have the unrestricted right to work permanently in the relevant branch country. For this position, we are unfortunately unable to sponsor visas. Please do NOT apply if you don’t meet this criteria

Benefits of working with us

• 25 days annual leave, rising by one day each year to a maximum of 28 days, plus statutory holidays, plus an extra day’s leave for your birthday 
• Specialist Japan Travel Consultants commence on an annual base salary of between $50,516 and $53,592 and earn an uncapped bonus with expected on target earnings (OTE) of $8000 in the first year
• Senior Specialist Japan Travel Consultants commence on an annual base salary of $55,200 – $60,319 and earn uncapped bonus with expected on target earnings (OTE) of $16,000 in the first year
• Uncapped bonus rising rapidly as you gain exposure to higher end enquiries and move through our progression ranks to Senior and beyond
• Beautifully appointed office in city fringe location, with all modes of transport available (this is not a retail shopfront)
• Small, close-knit team that love to share a passion for Japan and other InsideAsia destinations
• Health Employee Assistance Program; Personal & Sick leave entitlements; Covid-19 Vaccination side effects paid leave (1 day); Company paid parental leave – 1 week (in addition to any statutory entitlements) 
• Superannuation 10.5% p.a. increasing to 11% p.a. in July 2023
• Volunteering leave • Regular staff socials and wellbeing events
• Discounted travel for staff, family and friends
• Local Discounts via Perkbox
• Designated paid learning and development time