About SedexSedex is a global membership organisation that helps companies improve ethical and responsible business practices in their supply chain. We work with over 75,000 members and some of the most recognisable brands across 35 industry sectors, including food, agriculture, financial services, retail, logistics and chemicals.We believe that working with the right information and technologies, business can shape the future of global trade to have an increasingly positive impact worldwide. Sedex provides a range of online tools, services and training to help companies map and manage risks and support supplier improvement in their supply chain. Buyers and suppliers use our collaborative database to share and exchange data, helping to better manage social and environmental impacts within their supply chain and protect the people and environment within it.Sedex has years of expertise operating in responsible sourcing and works in 180 countries. We have offices located in London, Chicago, Gurugram, Santiago, Shanghai and Sydney.Do the most meaningful work of your career and join us to transform the world through responsible business. The RoleThe role of the Relationship Manager is to support, retain and manage relationships with Sedex customers, encouraging them to use the Sedex platform – and other services – to their maximum potential. The Relationship Manager will be responsible for promoting Sedex’s tools and resources, providing high quality relationship management, analysing new opportunities, and creating strategies to meet revenue and retention targets.Main Responsibilities
Understanding the needs of Sedex customers and helping them to meet their ethical sourcing objectives in line with Sedex products.
Ongoing account and relationship management of Sedex customers, supporting them through the Sedex roll-out process at various maturity levels.
Forecasting, and identifying opportunities to upsell Sedex products and services to customers.
Ensuring the successful delivery of projects by coordinating internal projects for key accounts.
Supporting customers to effectively embed the Sedex system within their organisations.
Identifying potential risks and trouble-shoot problems – both internal and external – that may negatively impact on the delivery and/or roll out of Sedex’s system and tools.
Acting as the interface between customer accounts and Sedex content experts, helping to resolve customer queries/issues and align customer strategies with Sedex development plans.
Acting as a global liaison and engage with Sedex’s international teams.
Updating and managing ongoing communication with main contact(s) at accounts to keep them informed about Sedex and deliver relevant information.
Ensuring all sourcing hubs of strategic accounts are informed about Sedex and the products and services that are available
Increasing levels of account satisfaction
Meeting revenue targets for training, reporting, onboarding and other relevant Sedex services (based on customer needs and stage of implementing Sedex).
Providing input to other teams when discussing customized products with customers for cost estimates.
Managing the relationship with internal teams (data projects team, supplier on-boarding team) to ensure delivery of services on time to the customer.
Retaining existing customer base (meet renewal targets
Skills and Experience
Native Japanese language skills preferred but not mandatory
A minimum of 3 years’ experience of managing customer relationships and handling customer negotiations, resulting in successful closure of sale, preferably gained in a B2b context.
Knowledge in responsible sourcing, ethical trade and social auditing; some knowledge of supply chain issues is also advantageous.
Excellent communication skills, confident, good presentation and negotiation skills.
Demonstrable experience of working to achieve sales targets and to meet deadlines.
Understanding of IT systems and ability to explain/teach to others.
Comfortable dealing with people at all levels, including senior level staff customers within Sedex and across Sedex’s global customers
Strong teamwork and influencing skills, the ability to work with other departments to achieve objectives within tight time frames.
Our cultureAt Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence.We want everyone to feel they can be themselves and thrive at work – in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms.企業にて顧客対応経験があり、日英バイリンガルスキルをお持ちの方へ
ぜひ募集要項をご覧いただき、ご関心があればご応募お待ちしております。To apply please visit https://sedexinformationexchangeltd.peoplehr.net/Pages/JobBoard/Opening.aspx?v=b0ecc10c-de4d-46c0-97ce-57743d0c6274
